Privacy Policy

1. Who we are

The controller responsible for your personal data is:

LVDP ANTWERP BV
Registered office: Prins Leopoldstraat 17, 2140 Antwerp, Belgium
Store: Aalmoezenierstraat 10, 2000 Antwerp, Belgium
Company number (Crossroads Bank for Enterprises): 1015755492
VAT number: BE1015755492
contact@laurencevandeperre.com
+32 (0) 494 80 41 95

For any question about this policy or about how we handle your data, write to us at the address above.

2. What we collect

We only collect what we genuinely need. Depending on how you deal with us, that may include:

When you enquire, book an appointment or ask for a quote

Name, email address, telephone number, and whatever you tell us about the piece you are looking for.

When you commission a piece

Billing and delivery address, ring size and other measurements, design preferences, inspiration material you send us, engraving text, and the details of your order and invoice.

When you ask us to reuse your gold or stones

A written record of the materials you entrust to us, their assessed value, and the receipt we issue you.

When we are legally required to identify you

Identity document details and, in some cases, information on the origin of funds or materials. We collect this only where Belgian anti money laundering rules oblige us to, as described in section 20 of our General Terms and Conditions.

When you subscribe to our newsletter

Your email address and a record of when and how you consented.

When you create an account on our website

Name, email address, an encrypted password, and your order history.

When you simply visit the website

IP address, browser and device type, pages viewed and referring page. See our Cookie Policy for detail.

We do not collect or store card numbers. We do not knowingly collect any special category data, and we ask you not to send us any.

3. Why we use it, and on what legal basis

• Answering enquiries, quoting and booking appointments. Basis: steps taken at your request before entering a contract, Art. 6(1)(b).
• Designing, making, delivering and repairing your piece. Basis: performance of a contract, Art. 6(1)(b).
• Managing your customer account. Basis: performance of a contract, Art. 6(1)(b).
• Recording and valuing materials you entrust to us. Basis: performance of a contract, Art. 6(1)(b).
• Invoicing, accounting and tax records. Basis: legal obligation, Art. 6(1)(c).
• Identity verification under anti money laundering law. Basis: legal obligation, Art. 6(1)(c).
• Sending our newsletter. Basis: your consent, Art. 6(1)(a).
• Keeping a record of your piece so we can service it years later. Basis: our legitimate interest in aftercare and provenance, Art. 6(1)(f).
• Securing the website and preventing fraud. Basis: legitimate interest, Art. 6(1)(f).
• Establishing or defending a legal claim. Basis: legitimate interest, Art. 6(1)(f).

Where we rely on consent you may withdraw it at any time. Withdrawal does not affect the lawfulness of anything done before you withdrew it.

4. How long we keep it

• Invoices and accounting records: 7 years from the end of the financial year, as Belgian tax law requires.
• Anti money laundering identification records: 10 years after the transaction, as the law requires.
• Order, design and commission files: 10 years, so we can resize, repair or authenticate the piece and prove its provenance.
• Customer account: while the account is active, then 2 years after your last activity.
• Enquiries and appointment requests that do not lead to an order: 2 years from our last exchange.
• Newsletter subscription: until you unsubscribe, then 12 months to evidence that consent was validly obtained.
• Website and cookie data: as set out in our Cookie Policy.